Shipping & Return Policies

Please review our store policies and contact us with any questions or feedback. Thank you for choosing R&R Performance LLC!

100% Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we’ll replace it or give you a refund. Please read “Returns” below for more information.

R&R Performance LLC Unconditional Comfort Guarantee

You’ll Love It. We Guarantee It.

If for any reason you’re not satisfied with the comfort of your R&R Performance LLC bike or parts, return the item(s)—along with the original sales receipt—to us within 30 days of purchase date for exchange or store credit!  It’s that easy.

Shipping (U.S.A AND CANADA)

Free shipping. Free in store pickup on all items.

Due to high order volume, orders may take up to 24 hours to ship. We appreciate your understanding.

.Shipping is calculated at check out.

Shipping should take 2-3 days within the USA.

We ship within the USA AND CANADA.

In-Store Pickup

Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

Information Security

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Backorders

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.